PRIVACY POLICY

 

 

 

Maison Donatelli places great importance on the privacy and protection of the personal data of its clients, prospective clients, and website visitors. This Privacy Policy explains clearly and transparently what personal data may be collected, why it is collected, how it is used and protected, and what rights individuals have regarding their personal data.It applies to the Maison Donatelli website, appointment requests, and communications and services provided as part of the relationship with our clients.

 

1. Data Controller The data controller responsible for the processing of personal data is:Maison Donatelli 142 rue de Rivoli 75001 Paris, FranceEmail: commercial@maisondonatelli.comMaison Donatelli is an artistic couture house offering unique and made-to-measure creations exclusively to private clients.The company’s legal identification details may be updated on this page where necessary.

 

2. What Personal Data May We Collect?Depending on the nature of your relationship with Maison Donatelli, we may collect the following categories of personal data:Identification and Contact Information* first and last name;* email address;* telephone number;* postal address, where required for delivery;* information voluntarily provided when contacting Maison Donatelli or requesting an appointment.Appointment InformationWhen a person requests an initial telephone consultation with our Client Advisor or schedules a private appointment, we may collect the information necessary to organise and follow up on the appointment.This may include contact details, availability, and information voluntarily provided regarding the individual’s project.Made-to-Measure Creation InformationIn connection with the creation of a unique or made-to-measure piece, Maison Donatelli may process:* body measurements;* information required for fittings and adjustments;* preferences relating to the creation;* technical information required for production;* sketches and design materials;* fitting and alteration history;* photographs taken during fittings where necessary for the atelier’s work.This information is processed solely for the purposes of designing, producing, fitting, altering, restoring and following the creation.Fitting photographs, measurements, information relating to the client’s body shape and other private information entrusted to Maison Donatelli are treated as strictly confidential.They are not intended to be published or used for communication, advertising or promotional purposes without the individual’s separate authorisation.

 

3. Purposes of ProcessingPersonal data may be used for the following purposes:* responding to enquiries;* arranging initial telephone consultations with the Client Advisor;* organising private appointments;* presenting the lookbook and creations;* managing individual projects;* processing and managing orders;* producing made-to-measure creations;* organising fittings;* carrying out alterations and adjustments;* providing aftercare for creations following delivery;* enabling future restoration or alteration services;* organising deliveries;* managing the administrative and commercial relationship with clients;* responding to requests and complaints;* maintaining website security;* measuring and improving website performance where the relevant tools have been accepted;* where legally permitted and where the required consent has been obtained, sending communications relating to Maison Donatelli, its creations, private presentations, events or news.

 

4. Legal Basis for ProcessingDepending on the processing activity concerned, personal data may be processed on the basis of:* the performance of pre-contractual measures or a contract entered into with the client;* compliance with applicable legal obligations;* Maison Donatelli’s legitimate interests, including managing and maintaining its client relationships, ensuring the security of its systems and protecting its legal rights;* the individual’s consent where consent is legally required, including for certain cookies, tracking technologies or marketing communications.Where processing is based on consent, consent may be withdrawn at any time.

 

5. AppointmentsThe Maison Donatelli website allows visitors to request an initial telephone consultation with our Client Advisor.The information provided for this purpose is used to arrange the appointment, contact the individual and follow up on their enquiry.Following the initial consultation, a private in-person appointment may be arranged to present the lookbook and discuss the proposed creation in greater detail.

 

6. Confidentiality of Information Entrusted to Maison DonatelliMaison Donatelli places particular importance on the private and confidential nature of the information provided in connection with a made-to-measure creation.Information relating to the client, including their identity, contact details, measurements, fitting photographs, preferences and creation details, is treated confidentially.Such information is only accessible to individuals or service providers who require it to perform the services necessary for the creation and ongoing care of the piece.Fitting photographs are used for technical purposes where necessary to enable the atelier to carry out adjustments and alterations.They are not used to publicly display the client, their image or their creation without their specific authorisation.

 

7. Retention of Atelier InformationFor clients who have commissioned a creation, Maison Donatelli may retain information necessary for the ongoing care and follow-up of the piece, including:* measurements;* technical fitting photographs;* technical information;* sketches;* adjustment history;* alteration and restoration history.Such retention may be necessary to enable Maison Donatelli to provide long-term care for the creation, including under its commitment to alteration and restoration services.The retention period for each category of data is determined according to its purpose, applicable legal obligations and the need to maintain an appropriate record of the client relationship.Data that is no longer necessary is deleted, anonymised or archived where permitted by applicable law.

 

8. Communications with ClientsMaison Donatelli may communicate with its clients via:* email;* telephone;* SMS;* WhatsApp;* any other communication method directly used or requested by the client in connection with the Maison’s services.These communications may be necessary for the management of appointments, creations, fittings, alterations, deliveries or the contractual relationship.Where communications have a commercial or promotional purpose, Maison Donatelli complies with applicable rules concerning consent and the right to object.Any individual may request to stop receiving marketing communications.

 

9. Use of WhatsAppMaison Donatelli may use WhatsApp to facilitate communication with its clients, particularly for the organisation of appointments, fittings and the follow-up of creations.Communications may contain information relating to the creation or appointment arrangements.Maison Donatelli takes care to limit information transmitted through this channel to information necessary for the client relationship.WhatsApp is a third-party service and may apply its own data-processing practices. Individuals using this method of communication are encouraged to review the privacy information provided by WhatsApp.

 

10. PaymentsPayments for creations are made outside the Maison Donatelli website.Maison Donatelli may accept, in particular:* bank transfers;* Revolut;* PayPal.The Maison Donatelli website does not directly process online payments for creations.Information necessary to process payments may be handled by the relevant payment service providers in accordance with their own privacy policies.Maison Donatelli will never ask clients to provide their passwords or authentication credentials for these services.

 

11. Cookies and Tracking TechnologiesThe Maison Donatelli website is hosted and managed using Wix.The website may use cookies and other tracking technologies that are necessary for its operation and, subject to consent where required, tools used to:* measure website traffic and performance;* understand visitor navigation;* improve website functionality and content;* measure or optimise advertising campaigns.Maison Donatelli may use tools or services associated with Wix, Google Ads and Meta.Tracking technologies that require consent are only activated after the required consent has been obtained.Visitors may manage or modify their cookie preferences through the cookie management mechanism available on the website.

 

12. Analytics and Advertising DataMaison Donatelli may use statistical and advertising tools to understand website traffic and evaluate the effectiveness of its digital communications.These tools may be provided by third-party service providers, including Google and Meta.Where the use of these tools requires user consent, such consent is obtained before the relevant tracking technologies are activated.

 

13. Recipients of Personal DataPersonal data may be accessed by authorised individuals within Maison Donatelli and, where necessary, by certain service providers acting on its behalf.These may include:* individuals responsible for client relations;* atelier personnel who require the technical information necessary for the creation;* IT and hosting providers;* appointment-booking service providers;* communication service providers;* relevant payment service providers;* delivery providers;* service providers involved in website maintenance or security.Maison Donatelli does not sell its clients’ personal data.Personal data is not disclosed to third parties for their own independent marketing purposes without an appropriate legal basis and, where required, the individual’s consent.

 

14. Transfers of Data Outside the European UnionCertain technical or communication service providers used by Maison Donatelli may be established outside the European Union or may process certain data from countries outside the European Union.Where such transfers occur, Maison Donatelli ensures that they are carried out in accordance with applicable GDPR requirements, including the appropriate safeguards for international transfers of personal data.

 

15. Data SecurityMaison Donatelli implements appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration, disclosure or destruction.Given the particularly confidential nature of certain information relating to made-to-measure creations, including measurements and fitting photographs, Maison Donatelli takes care to restrict access to individuals who require such information for the performance of their duties.

 

16. Your RightsUnder applicable data protection laws, you may have the following rights, subject to the conditions provided by law:* the right to access your personal data;* the right to request correction of inaccurate or incomplete data;* the right to request deletion of your data;* the right to request restriction of processing;* the right to object to certain processing activities;* the right to withdraw your consent where processing is based on consent;* the right to data portability where applicable.You may also provide instructions concerning the retention, deletion and communication of your personal data after your death, in accordance with applicable French law.To exercise your rights or ask any questions regarding the processing of your personal data, please contact Maison Donatelli at:commercial@maisondonatelli.comMaison Donatelli may request information necessary to verify the identity of the person making the request where this is justified by the nature of the request.

 

17. Complaints to the CNILIf, after contacting Maison Donatelli, you believe that your rights regarding your personal data have not been respected, you may lodge a complaint with the French Data Protection Authority (Commission Nationale de l’Informatique et des Libertés — CNIL).

 

18. Updates to This Privacy Policy Maison Donatelli may amend this Privacy Policy to reflect changes to its activities, tools, services or applicable legislation.The current version is the version published on the Maison Donatelli website.

 

Maison Donatelli 142 rue de Rivoli75001 Paris, France. commercial@maisondonatelli.com